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Privacy Notice

About Us

This Privacy Notice relates to the personal data you give over this website and other data we collect. We are Direct Interiors North West Limited. We share some or all of your personal data with other businesses, suppliers, accountant and third-party delivery services.

The Personal Data we collect from you

We collect the personal data you provide us when you fill in the blanks in the website forms. A full list can be found clicking this link.

The personal data we collect about your employment includes:

- your name and your role or position in your organisation;

- your professional qualifications and/or your work experience;

- your membership of professional societies and/or trade organisations or associations, and any personal identifiers which denote your membership of the same;

- your contact details at your organisation, including any work email address and telephone numbers;

- if you provide us with a business card, any other personal data contained on that business card;

- your image, where this is captured by CCTV or other visual recording equipment on our owned or managed premises or systems; and

your voice, where this is captured by CCTV or any other audio recording equipment, including where captured in the form of recorded telephone conversations with us.

We collect this information in a variety of ways, including:

- by you, or your organisation, providing it to us, either voluntarily or at our request;

- from your work colleagues and managers at your organisation who may provide us with information about you and your qualifications, experience and aptitudes;

- from third parties who may provide us with information about you and their experiences of you and your organisation;

- from our customers and/or other business partners who come into contact with you during the course of our business dealings with you; and

- by making visual and audio recordings at our owned or managed premises, and by making recordings of certain of our telephone, video and online communications and conferences.

We also collect the following personal data from you:

- order details of any products you order from us on our website

- information you provide when you telephone us about your order, ask any questions, make a complaint or any other reason

- the information you provide when you create an online account with us

- the information you put in any emails to us for any reason including your email address

- from cookies to collect personal data whilst you are on the website which can include which site you came to us from, your browsing history on or site and device information. We use it to improve our services to you which is a legitimate interest.

- the information you provide via text message/SMS

- the information you provide in any paper form

The PreContract Checks we do

Protecting your account

If we require more than a username and password to register you and manage your account it is to ensure that your account doesn’t have any suspicious purchases on and avoids any unwanted/unnecessary invoices. We verify every account holder to avoid these delays.

Using your data to fulfil the Contract

To fulfil the contract, we use your data to decide whether to enter the contract, allocate you goods, manage and track your order, update you on progress, generate delivery notes and invoices, process payments and administration generally. We may have to use third parties to help us achieve these aims in accordance with our legitimate interests (see below).

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing with others to deliver the contract and for legitimate interests

To help us fulfil the contract we share your data with these parties for the reasons below as it is in our legitimate interests to do so having taken into account all relevant factors around your privacy. If we do not engage these external contractors our prices would have to increase as we would have to engage more staff and buy more infrastructure. We require them to be GDPR compliant and enter data processor contracts with us or ensure their contracts make appropriate statements.

We use an external payment processor on the site to process your payment.

We share data with the third party we order the goods from to match to your order, and to track their supply to us and, if they also organise delivery to your address, they share with their delivery firm.

We use an external email provider to provide email services, and we use this method of confirming and managing your order and your account with us.

We analyse your use of the site and products you buy or view so we can promote similar or related products, sites or services to you in line with your marketing choices and improve our services to you.

The following is a list of the outside parties we use:

We use it to trace debtors, beneficiaries, recover debt, prevent fraud and manage the transaction or your relationship with us.

Who else we share your personal data with for legitimate interest reasons

We share your personal data with the following parties for reasons of legitimate interest:

- we use a cloud-based accountancy software which means your personal data is on their cloud servers as our data processor.

- we use an outside party to bill and collect who are acting as our data processor. They will identify themselves to you as acting on our behalf but if you have any concerns about their activity or behaviors please contact us.

- we use agents, advisers or others involved in running accounts and services for you and your business or collecting what you or your business owe;

- we use Credit reference agencies;

- we use Third party vendors who help us to manage and maintain the IT infrastructure, website, shopping cart or payment services;

- we use Logistics and delivery providers who enable us to deliver products you order on our websites;

- we use professional advisors, such as lawyers, accountants, debt collectors and consultants;

- we use Companies who assess faults and repair products on our behalf;

We share data with your Employer

We use the data to manage our business relationship with the organisation that you represent including communicating with your organisation and others in it, and negotiating, concluding and performing business transactions with your organisation, such as procuring products and/or services from your organisation, selling products and/or services to your organisation and any other relationship we may develop with them. We also use it to deal with any issues, complaints or problems that arise and may have to disclose details of our dealings with you to your employer, the authorities and other interested parties.

Cookie Policy

We analyse your use of our site so adverts of ours or others can be positioned on the page.

If you log-in using a Facebook log-in as a means of authentication you grant permission to Facebook to share your user details, including your name, date of birth, geolocation information and email. We use this to form your online identifier. It also permits sharing of other data which you choose to share using your Facebook preferences. If you remove our app or link from Facebook our ability to use that information ends. If you log in using twitter log in details as your authentication, we get your twitter name and avatar.

Adding Data Together

In order to help us to be efficient with the personal data we have about you we will combine the data we get from the following sources or interactions with you or third parties:

- any paper-based documents you have or do provide us with

- data you provide over the telephone (including any text or other messages),

- emails

- Account forms (Business only)

Retention of Data

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

Where we process your personal data to fulfil:

- a contract with you, we will process such personal data until we fulfil that contract and for so long thereafter as may be necessary to keep a record of that contract, which will typically be for 6 years, and to deal with any complaints or claims relating to that contract, which will be until the final resolution of such complaints or claims (having regard to the nature of any potential claims and the limitation of liability periods that apply to them); or

- a legal obligation (such as anti-Money Laundering, tax and accounting obligations), we will process such personal data for so long as necessary to fulfil that obligation; or

Where we process your personal data based on:

- our legitimate interest, we will process such personal data for so long as necessary to achieve that legitimate interest, which will typically be for 6 years after we collect your personal data or the last time, we use your personal data (or longer in relation to any legal claims that might arise having regard to the nature of any potential claims and the limitation of liability periods that apply to them); or

-your consent, for example, to send you marketing information, we will process such personal data until you withdraw that consent. Please bear in mind that it may take a short time to process any withdrawal of your consent. We aim to do this as soon as reasonable after receipt of your request, although you may still receive emails that are already in process around the time of your withdrawal.

Marketing

We will use your personal data only to market to you in line with your permissions given to us.

- by telephone to the numbers provided

- by text or picture message. Please help us by telling us of any changes to your numbers so we can keep our records up to date and deliver you the relevant service.

- by post to the address we have at any time

- by email. We may promote our products to you by email until you unsubscribe. The unsubscribe option will be present in any marketing email we send. We may send you our marketing by email as you have bought goods from us.

Your rights regarding your personal information

Data privacy laws provide you with a number of rights over your personal information.

You may be entitled to:

ask us for access to the personal information we hold about you;

request the correction and/or deletion of your personal information;

request the restriction of the processing of your personal information, or object to that processing;

withdraw your consent to the processing of your personal information (where we are processing your personal information based on your consent);

request for the receipt or the transfer to another organisation, in a machine-readable form, of the personal information that you have provided to us; and

complain to your local data protection authority if your privacy rights are violated, or if you have suffered as a result of unlawful processing of your personal information.

If you would like to exercise your rights, please let us know by getting in touch with us as set out in the Contact us section below.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Contact Us

If you have any questions please contact us:

By email: info@ceilings-direct.com

By Postal address: 96 Welsh Road, Garden City, Deeside, CH5 2HX

You can contact Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113 Fax: 01625 5245

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